Exchange/Return Policy

Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.

Sanskriti by Swashaa provides gift card issuance only and does notfacilitate payment reimbursements. Returns and exchanges are accepted under the guidelines below.

1. Eligibility for Return/Exchange
  • Items must be unused, unworn, and in the original packaging with all tags, labels, and the original invoice.
  • Products must be free of scratches, deformities, or damage.
  • Gift-wrapping services are non-returnable and non-exchangeable.
  • Orders placed using store credit / a gift card, or items received as an exchange, are not eligible for return or exchange.

Domestic (India)

  • Returns or exchanges must be requested within 3 days of delivery.

International

  • Returns must be requested within 7 days of delivery.
2. Conditions for Return/Exchange
  • Incorrect or damaged products: A video must be provided showing the package from sealed tamper-proof bag to fully opened contents.
  • Sizing issues: A post-wear photo is mandatory for returns/exchanges.
  • Quality check: All return/exchange items are inspected by our team. Items failing to meet the above requirements will not be accepted and returned at the customer’s expense.
  • Exchange value differences:
  1. If the new product is higher in price than the original product, the customer must pay the difference at the time of initiating the exchange request.
  2. If the new product is lower in price, the customer will receive a gift card for the difference.
  3. Discounted values are not applicable for exchange. Exchanges will always be based on the actual product-to-product value (original product price).
  • If a replacement product is unavailable, a gift card of the same value will be issued.
3. Shipping & Handling for Return/Exchange

Domestic (India)

  • Where reverse pick-up is available, we will arrange it. If reverse pick-up is unavailable in your area, please use a reliable local courier with tracking; the customer bears the shipping charge.
  • Returns / exchanges typically take 7–10 working days to reach our warehouse.

International

  • The customer is responsible for shipping the product back to us. Please use a reliable courier with tracking and send it to the address provided by our team.
4. Process for Return/Exchange

Domestic (India)

  • Open the Return / Exchange portal on our website
    and complete the Return / Exchange Request Form with:

–    Order Number

–    Email ID / Mobile Number

–    Reason for return / exchange and product selection

–    The required video / photo upload based on the reason

  • Requests are reviewed and accepted within 24 working hours if the criteria are met; otherwise a rejection message is sent. Once accepted, your product is returned / exchanged following the shipping timeline above.

International

  • Email us at help@sanskritibyswashaa.com with your order details, the reason for the return, and photos of the product if it is damaged or defective.
  • Our team reviews the request and sends instructions for returning the item.
  • Once we receive the parcel and complete the quality check, store credit is issued to your registered email within 24–48 business hours.
5. Store Credit / Gift Cards
  • Store credit is issued to the registered email ID used to place the order.
  • Apply it at checkout by selecting “Pay via Gift Card”; the amount is deducted from the payable total.
  • Store credit is valid for 30 days from the date of issue.
6. Need Help?

Call / WhatsApp +91 92740 85912 (10 AM – 6 PM, Mon–Sat) or email help@sanskritibyswashaa.com.

Note: All disputes arising from orders placed with Sanskriti by Swashaa shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat, India.